(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x5b8 with thread ID 7656(T14632)Debug(4795): 04/20/20 23:12:01:838 NetworkDiscoverThread: network discover thread starts. I'm thinking, based on all of the data I've collected, that this is more of an Internet congestion issue more than anything else. (T7568)Debug(7385): 04/20/20 23:12:15:167 Failed to get portal config from portal gpvpn.icicibank.com. (T7568)Info (1498): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. Don't remember it happening prior to upgrading to 9.1.1. (T7568)Debug(9726): 04/20/20 23:12:15:862 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:15:862 Empty username(T7568)Debug(2600): 04/20/20 23:12:15:862 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:15:862 Password is empty. ; In the upper right, click the X to close the window. Uninstall GlobalProtect: Follow these instructions to uninstall GlobalProtect if you have no network connection: GlobalProtect VPN requirements Local machine requirements. (T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event. This month’s edition of our software firewall... We have introduced a new BPA report! Citrix XenApp - AV Exclusions - Non persistent Session hosts. To restore these services, users must uninstall their current version of GlobalProtect then reinstall a compatible version from remote.wvu.edu. (T7568)Debug(9726): 04/20/20 23:12:01:838 SSO password is empty(T7568)Debug(2568): 04/20/20 23:12:01:838 Empty username(T7568)Debug(2600): 04/20/20 23:12:01:838 m_preUsername ___empty_username___(T7568)Debug(9686): 04/20/20 23:12:01:838 Password is empty. I had this happen on a new install and existing install, both pro and enterprise editions. it was working fine for few days but stopped connecting and gives a message Connection failed pls verify your network connection and try again. Also, under User Identification Networks include/exclude I have disabled those to eliminate that possibility. From the system tray, click GlobalProtect to open it. For example my home desktop does not have the issue at all, connects fine and stays connected and works fine for hours. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x760 with thread ID 9048(T14636)Debug(5309): 04/20/20 23:12:01:838 HipReportThread: HipReportThread starts up. (T9048)Debug( 287): 04/20/20 23:12:15:849 HipCheckThread: Hip check thread quits. (T7568)Debug(6038): 04/20/20 23:12:15:830 threads are gracefully stopped, counter=599. https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i... Best Practice Assessment (BPA) can now generate a Prisma Access BPA! (T7568)Debug(5981): 04/20/20 23:12:15:860 StartThreads starts:(T7564)Debug(2298): 04/20/20 23:12:15:860 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x6b0 with thread ID 11280(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x408 with thread ID 13016(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x768 with thread ID 10056(T13016)Debug(4474): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: captive portal detection thread starts. Windows 10 machines. (T7568)Debug( 132): 04/20/20 23:12:15:859 All hip collect threads quit gracefully. Click Accept as Solution to acknowledge that the answer to your question has been provided. (T2508)Debug(4830): 04/20/20 23:12:01:705 NetworkDiscoverThread: got exit event. I am able to open all sites. Click Accept as Solution to acknowledge that the answer to your question has been provided. (T6548)Debug( 418): 04/20/20 23:12:01:819 HipMonitor gets quit event. Please check route print on affected system during issue. )(T7568)Debug(2045): 04/20/20 23:12:01:705 portal-certificate-verification is yes(T7568)Debug(2085): 04/20/20 23:12:01:705 No saml-load-cache tag. We had no issues deploying the CA certificate to … Citrix XenApp - AV Exclusions - Non persistent Session hosts. We've tried rolling back to 9.1 and 9.0.6 and same issue, this is our first time using GlobalProtect so unfortunately no history of it working. (T14632)Debug(4820): 04/20/20 23:12:01:838 NetworkDiscoverThread: wait for network discover event. (T7568)Debug(2108): 04/20/20 23:12:15:715 no saml-auth-error tag. The LIVEcommunity thanks you for your participation! Where this is an issue is because we don’t give local administrator account access to users. My internet is working fine. I am still connected to the GlobalProtect but I am not able to access any internal or external resources. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Here is the situation. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! ; Log in using your NetID and IT account password. No Network Connectivity Issue with GlobalProtect VPN on Mac Below is what happens when the config profile for the GlobalProtect has not been properly pushed to Catalina machines: 1. Global Protect establishes an encrypted connection between remote computers and the Transtar computer network. (T7568)Debug(5981): 04/20/20 23:12:01:838 StartThreads starts:(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x6b0 with thread ID 6788(T7564)Debug(2298): 04/20/20 23:12:01:838 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7a0 with thread ID 1772(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x674 with thread ID 14632(T6788)Debug(4278): 04/20/20 23:12:01:838 NotificationTimerThread: notification timer thread starts. Anyways, just wanted to share my expericne. (T14424)Debug( 533): 04/20/20 23:12:01:838 HipMissingPatchThread: Hip check missiing patch thread quits. (T7568)Debug(6107): 04/20/20 23:12:01:838 StopThreads ends. Disconnect ssl. As if the tcp handshake can not be completed. I'd try uninstalling 5.1.1 and doing a fresh install of 5.1.3. When I check the logs on the firewall the username does not populate but it should still work as I changed to "Any". Got some time scheduled with support today as we could never get in touch. As the remote users are isolated mostly this is less a short term issue. We are running full tunnel so I am wondering if it could be related to local ISP and Internet congestion issues. (T13936)Debug(5788): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event. When users can't pass traffic, they can still ping the private IP of others who are connected at the same time. The button appears next to the replies on topics you’ve started. Whereas, users attempting to connect from the Internet work fine. Please let me know if there is a solution to this issue. 2. (T7568)Debug(2338): 04/20/20 23:12:01:838 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:01:838 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:01:838 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:01:838 SSO starts. It is as if the connection is stale. New GlobalProtect VPN connected but network connectivity lost after short time. So the admininstrator login doesn’t work for remote support. I opened a support case as well. (T6788)Debug(4428): 04/20/20 23:12:01:838 NotificationTimerThread: wait (-1 ms) for notification timer event. I'm wondering if it has something to do with cookies? (T7568)Debug(1399): 04/20/20 23:12:15:866 Send response to client for request portal. We are currently running 8.1.9-h4. Something must have gone wrong in my config I just don't know what. Logs can be checked on 'Troubleshooting' option. (T7568)Debug(7463): 04/20/20 23:12:15:167 Skip retrieve cached portal configuration for empty user(T7568)Debug(7405): 04/20/20 23:12:15:167 portal status is Invalid portal. My internet is working fine. (T2212)Debug(5350): 04/20/20 23:12:01:705 HipReportThread: got exit event. Posted by 4 minutes ago. It does not happen to all users and computers though. Reconnecting solves it for a while and then it happens again and again and again. (T7568)Debug( 132): 04/20/20 23:12:01:838 All hip collect threads quit gracefully. How to Install and Use Global Protect VPN Client on Mac OS: Check with your IT administrator before installing the Global Protect VPN client.. Navigate to https://vpn.umass.edu in your web browser. Globalprotect users cert renewal process? I have an on-going case open with support but it seems to be at a dead end since we are unable to re-create the issue on demand. You may be able to access internet based applications such as: Email (Outlook), Turnitin, Identity Manager, myFiles, Moodle, Lecture Recording +(Echo360), CASD, The Box, LinkedIn Learning through CSAN solution but it is not … (T7568)Debug(1509): 04/20/20 23:12:01:838 SSO GetSsoCredential starts. Thanks for your comment. (T7656)Debug(5803): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: quits. The member who gave the solution and all future visitors to this topic will appreciate it! We are using the 5.1-13 client. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started...(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started...(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty. (T7568)Debug(2108): 04/20/20 23:12:01:705 no saml-auth-error tag. (see https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i...). created Tac case for this but still no fix,waiting for support. – GlobalProtect unable to connect to portal or gateway – GlobalProtect agent connected but unable to access resources – Miscellaneous This article lists some of the common issues and methods for troubleshooting GlobalProtect. (T7568)Debug(12160): 04/20/20 23:12:01:867 Portal's ipv4 address 203.27.235.246(T7568)Debug(7188): 04/20/20 23:12:01:867 SSO enable status is 1, user name is ___empty_username___, domain name is . Palo Alto Networks Announces Prisma Access 2.0. (T10056)Debug(4795): 04/20/20 23:12:15:860 NetworkDiscoverThread: network discover thread starts. Same software versions as you. This is a new setup on PA-820 we have the GlobalProtect license. But he went on to figure out why AD was causing it. Best Practice Assessment (BPA) can now generate a Prisma Access BPA! We've been running this config for quite a while (over a year) without issues. Close. If I happened to find a solution I will be sure to update this feed. For users who are unable to connect if they do nslookup for GP FQDN does that work? (T7568)Debug(10166): 04/20/20 23:12:06:980 Cannot get server cert of 203.27.235.246(T7568)Debug(6256): 04/20/20 23:12:06:980 Skip CheckServerCert result(T7568)Debug(2574): 04/20/20 23:12:06:980 encpostdata, encpostdata=0000010CF10EFDE0, encpostdatalen=160(T7568)Debug(2744): 04/20/20 23:12:06:980 REQID=17,IPADDR=gpvpn.icicibank.com,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=(T7568)Debug(1399): 04/20/20 23:12:06:980 Send response to client for request https_request(T7568)Debug(2854): 04/20/20 23:12:07:090 receive pan_msg_ping, 3(T7568)Debug(6322): 04/20/20 23:12:15:167 prelogin to portal result is(null)(T7568)Debug(6573): 04/20/20 23:12:15:167 Failed to pre-login to the portal gpvpn.icicibank.com with return value 0(0). (T7568)Debug(6107): 04/20/20 23:12:15:860 StopThreads ends. For RelativityOne, you should be using GlobalProtect 4.1 and above. Attempt to reboot your computer if you have not done so already. Two different WIN 10 users on both Pro and Enterprise. (T14788)Debug( 435): 04/20/20 23:12:15:830 Unregister -- WscUnRegisterChanges(T14788)Debug( 763): 04/20/20 23:12:15:846 HipMonitorThread quits. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x760 with thread ID 7412(T12060)Debug(5342): 04/20/20 23:12:15:861 HipReportThread: wait for HIP report ready event. Is there any IP conflict happening? The following services are only published on the Transtar network, not on the Internet, so a connection to the Transtar network is required in order to use them- tried every agent, 4.1.x,5.0.x,5.1.x no success. (T14636)Debug(5649): 04/20/20 23:12:15:715 HipReportThread: HipReportThread quits. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are also a few bugs related to connections in 5.1.1 which were addressed in 5.1.3. Can you please confirm GlobalProtect client version, operating System you are connecting from and provide some log snippet when you connect and see the error here. Did you see this issue prior to PA Software Version 9.1.1? (T7568)Debug( 599): 04/20/20 23:12:06:980 Failed to connect to 203.27.235.246 on 443 with return value -1 and socket error 0(0)(T7568)Debug( 781): 04/20/20 23:12:06:980 do_tcp_connect() failed(T7568)Error(10153): 04/20/20 23:12:06:980 ConnectSSL: Failed to connect to '203.27.235.246:443'. Some users including myself will connect to the vpn fine, access resources on the network and within a minute or so the network resources will just drop and fail, no status change on the VPN; it stays connected fine. (T9048)Debug( 242): 04/20/20 23:12:15:830 HipCheckThread: got thread exit event. Please open a TAC case if you haven't already. (T14636)Debug(5350): 04/20/20 23:12:15:715 HipReportThread: got exit event. Even when the user has admin rights uninstall/reinstall did not fix unless done by the Administrator account. Hope that helps if you haven't got in touch with support yet. globalprotect vpn no network connectivity, DrayTek VPN Router supports all industry-standard protocols, including GRE, PPTP, L2TP, L2TP over IPsec, IPsec, IKEv2, SSL VPN and OpenVPN. (T10612)Debug(4631): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event. Copyright 2007 - 2021 - Palo Alto Networks. My next steps is to either update PAN-OS or try an updated GlobalProtect Client version. Install the latest — VPN, Connection issues Fix IPv4/IPv6 'No … I will try 4.x. GlobalProtect - Connection Failed - No network connectivity. (T6548)Debug( 435): 04/20/20 23:12:01:819 Unregister -- WscUnRegisterChanges(T13952)Debug( 287): 04/20/20 23:12:01:821 HipCheckThread: Hip check thread quits. also there is something weird about the issue at our system.these 2 clients can connect to our backup portal/gw, but main portal/gw doesn't work with "no network connectivity" error.There are over 30 users ,only 2 users have this issue.Tried 5.0,5.1,5.2 all same. (T10612)Debug(4785): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful). Hi All, Pan-OS 9.1.5. (T7568)Info (1498): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. The GlobalProtect App can now use system extensions on macOS Catalina 10.15.4 and macOS Big Sur 11 endpoints for enabling capabilities such as split tunnel on the GlobalProtect gateway and to enforce GlobalProtect connections for network access without requiring kernel extensions. Or any other ideas at what I could check. Globalprotect users cert renewal process? We had problems with 5.1.1 that seemed to be tied to doing an update from 5.0.x. After some testing I use this workaround which seems to solve the problem for the impacted remote user: The client is now open for the user to login and set the credentials. (T14788)Debug( 418): 04/20/20 23:12:15:830 HipMonitor gets quit event. We have GlobalProtect set to look to an AD Group for allowed users. )(T7568)Debug(2045): 04/20/20 23:12:15:715 portal-certificate-verification is yes(T7568)Debug(2085): 04/20/20 23:12:15:715 No saml-load-cache tag. Same issue here. Only solution is to disconnect and reconnect GlobalProtect connection. Environment. Do you see traffic hitting firewall? (T11280)Debug(4278): 04/20/20 23:12:15:860 NotificationTimerThread: notification timer thread starts. (T6548)Debug( 763): 04/20/20 23:12:01:837 HipMonitorThread quits. And the development is always ongoing. Some users including myself will connect to the vpn fine, access resources on the network and within a minute or so the network resources will just drop and fail, no status change on the VPN; it stays connected fine. I am facing the same issue. (T13016)Debug(4628): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event. Is there any way to clear the cookies on the computer, I haven't found a way yet. See screenshots, read the latest customer reviews, and compare ratings for GlobalProtect. ; In the top right, click the icon and select Settings > General. (T1772)Debug(4628): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event. As this just started affecting us it seems to be related to recent Win 10 updates. Reactivate or otherwise deploy the 4.1 client and install - this does not have the dependency on local admin to set portal and credentials. (T7568)Debug(6140): 04/20/20 23:12:15:167 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:168 Display hip report V4 on the UI(T7564)Debug(2298): 04/20/20 23:12:15:169 Setting debug level to 5(T7568)Debug(1399): 04/20/20 23:12:15:171 Send response to client for request portal(T7568)Info ( 501): 04/20/20 23:12:15:714 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:15:714 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:15:714 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:15:715 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:15:715 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:15:715 CheckUpdate is false. (T7568)Info ( 501): 04/20/20 23:12:01:704 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:01:704 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:01:704 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:01:705 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:01:705 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:01:705 CheckUpdate is false. The member who gave the solution and all future visitors to this topic will appreciate it! (T7568)Debug(7416): 04/20/20 23:12:15:167 Try to restore last portal config from file. And it is just going straight to the Deny policy with a bunch of not-applicable or incomplete as the application. (T7568)Debug(6038): 04/20/20 23:12:01:819 threads are gracefully stopped, counter=599. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x658 with thread ID 12060(T12060)Debug(5309): 04/20/20 23:12:15:861 HipReportThread: HipReportThread starts up. (T7568)Debug(1509): 04/20/20 23:12:15:862 SSO GetSsoCredential starts. By using the standard protocols, Vigor router can build site-to-site VPN with other routers and fit into your current network infrastructure. (T7568)Info (1539): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found. Consider the following: Refer to the GlobalProtect compatibility matrix to ensure that the VPN client is compatible with your operating system. If you are required to authenticate using two-step login (multi-factor authentication) to access the VPN, you will be prompted for … Palo Alto Networks Announces Prisma Access 2.0. (T7568)Info (1539): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. If you are concerned about your network consistency, you should consider doing a ping test to check for dropped packets. when in connect using my Iphone hotspos globalprotect works fine. Hi i am using globalprotect at home wifi. This web site tests your network connectivity to Microsoft 365 and shares a test report with your administrator i am using globalprotect at home wifi. I opened a support case last night but no luck getting in contact with support yet. When we fully uninstalled the old client, and then installed the 5.1 client, it seemed to work better. (T7568)Debug(7091): 04/20/20 23:12:01:838 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:01:838 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Debug(2762): 04/20/20 23:12:01:838 Use ssl tunnel is no(T7568)Debug(6140): 04/20/20 23:12:01:838 --Set state to Retrieving configuration...(T7568)Debug(1006): 04/20/20 23:12:01:838 Display hip report V4 on the UI(T14788)Debug( 413): 04/20/20 23:12:01:848 HipMonitorThread wait for exit event. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7dc with thread ID 14788(T9048)Debug( 167): 04/20/20 23:12:01:838 Start HipCheckThread(T9048)Debug( 210): 04/20/20 23:12:01:838 HipCheckThread started...(T9048)Debug( 216): 04/20/20 23:12:01:838 HipCheckThread: wait for hip check event for 3600000 ms);(T2940)Debug( 176): 04/20/20 23:12:01:838 Start HipMissingPatchThread(T2940)Debug( 409): 04/20/20 23:12:01:838 HipMissingPatchThread started...(T2940)Debug( 442): 04/20/20 23:12:01:838 HipMissingPatchThread: now is 1587404521, last hip check is 1587401906, hip check interval is 3600000(T2940)Debug( 447): 04/20/20 23:12:01:838 HipMissingPatchThread: wait 985000 ms(T14788)Debug( 186): 04/20/20 23:12:01:838 Start HipMonitorThread(T14788)Info ( 759): 04/20/20 23:12:01:838 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:01:838 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:01:838 Saved password is empty. This month’s edition of our software firewall... We have introduced a new BPA report! (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7c8 with thread ID 2940(T7656)Debug(5657): 04/20/20 23:12:01:838 NetworkConnectionMonitorThread: network connection monitor thread starts. 1. Vote. When users whose computers installed with GlobalProtect Client are on the internal network, they are not able to successfully connect to the GlobalProtect Gateway or Portal. (T7568)Debug(2119): 04/20/20 23:12:01:705 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:01:705 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:01:705 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:01:705 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:01:705 There are 5 threads running...(T7568)Debug(1340): 04/20/20 23:12:01:705 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:01:705 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:01:705 Going to wait all threads exit...(T13000)Debug(4435): 04/20/20 23:12:01:705 NotificationTimerThread: got exit event. The LIVEcommunity thanks you for your participation! pls verify your network connection and try again. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x650 with thread ID 14636(T1772)Debug(4474): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: captive portal detection thread starts. We have User-ID configured and first thing I did was to remove specified AD groups from policies to "Any". The article assumes you are aware of the basics of GlobalProtect and its configuration. Re-activate the 5.1 client and allow it to auto-update when the user logs on to the firewall. (T7568)Debug(2338): 04/20/20 23:12:15:861 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:15:862 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:15:862 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:15:862 SSO starts. GP 5.1.75 / 5.2.2. We had this issue as well recently. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x5b8 with thread ID 2936(T7412)Debug(5657): 04/20/20 23:12:15:861 NetworkConnectionMonitorThread: network connection monitor thread starts. We have recently completed setting up a new GlobalProtect portal and gateway using Pre-logon (Always On) connection method. agent is PAN GlobalProtect/5.1.1-12 (Microsoft Windows 10 Pro , 64-bit)(T7568)Debug( 456): 04/20/20 23:12:01:878 winhttp SetSecureProtocol, hSession=f14f6310, bAllProtocol=0, gbFips=0(T7568)Debug(1604): 04/20/20 23:12:01:878 SetProxyForHost(https://gpvpn.icicibank.com/ timeout:5 AutoDetect:0 url: proxy: bypass: proxystr:(T7568)Debug(6185): 04/20/20 23:12:01:878 ----Portal Pre-login starts----(T7568)Debug(4508): 04/20/20 23:12:01:878 TriggerCaptivePortalDetection() return due to captive portal detection is in progress (0) or PreLogin is Done (1)(T7568)Debug( 550): 04/20/20 23:12:01:888 Network is reachable(T7568)Debug(6211): 04/20/20 23:12:01:889 Pre-login...,verifyportalcert=yes(T7568)Debug(10107): 04/20/20 23:12:01:889 Check cert of server 203.27.235.246(T7568)Debug( 777): 04/20/20 23:12:01:898 SSL connecting to 203.27.235.246(T7568)Debug( 550): 04/20/20 23:12:01:905 Network is reachable(T7568)Debug( 101): 04/20/20 23:12:06:979 connect failed with 5 seconds timeout. GlobalProtect - Connection Failed - No network connectivity. Could be a coincidence. I suspect some recent change on Win 10 is interacting with GP, and not allowing the stack to connect. Verify that you have consistent network connectivity. (T1772)Debug(4631): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: got exit event. This is a new setup on PA-820 we have the GlobalProtect license. (T13952)Debug( 242): 04/20/20 23:12:01:819 HipCheckThread: got thread exit event. (T7568)Debug(2131): 04/20/20 23:12:01:867 open http session. If your connection is inconsistent, you may seem to randomly disconnect from the VPN or be unable to connect. it was working fine for few days but stopped connecting and gives a message. Here is the situation. (T14632)Debug(5217): 04/20/20 23:12:15:715 NetworkDiscoverThread: quits. ; Under Portals, click vpn-connect.northwestern.edu to select it, then click Delete. It ended up being in the Authentication Profile, in the User Domain box we had: domain.local, what fixed it was removing the .local so it just said the domain name. (T2940)Debug( 533): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits. Fixed an issue where, when the GlobalProtect app was installed on Windows 10 devices and network connectivity was enabled in Modern Standby, the tunnel failed to be restored after waking up from sleep mode. @KJamesPlease brief us more on the issue -. (T7656)Debug(5788): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: got exit event. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (T7568)Debug(6097): 04/20/20 23:12:15:830 To reset thread quit event. Please let me know if there is any more info I could give that would help. We have a split-tunnel configured. (T1772)Debug(4785): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful). (T7568)Debug(6097): 04/20/20 23:12:01:819 To reset thread quit event. ; When prompted for a portal address, enter vpn … The first thing the tech did was remove that so "any" could access in the security policy, that fixed it. (T10056)Debug(4820): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event. When you start facing issues, have you checked the traffic logs on firewall? China Students Access Network (CSAN) solution is designed to provide a reliable and responsive online education service to students in China. Our config is a bit different so that's not our issue. ; Go back to your system tray and click GlobalProtect to open it. The button appears next to the replies on topics you’ve started. (T2508)Debug(5217): 04/20/20 23:12:01:705 NetworkDiscoverThread: quits. Copyright 2007 - 2021 - Palo Alto Networks. (T7568)Debug(2119): 04/20/20 23:12:15:715 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:15:715 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:15:715 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:15:715 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:15:715 There are 5 threads running...(T7568)Debug(1340): 04/20/20 23:12:15:715 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:15:715 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:15:715 Going to wait all threads exit...(T6788)Debug(4435): 04/20/20 23:12:15:715 NotificationTimerThread: got exit event. Connected to the replies on topics you ’ ve started config from file know there... 6051 ): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: quits solution and all future visitors to this prior. 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